Most of you will know by now all about the complaint I made to Benefit after the experience I had with their recruitment day, and how I was also displeased with the follow up reply that I got from them. Since then, Benefit sent me a tweet to let me know that my complaint was being taken to the HR Director and further to that I then had a half hour phone call with her. She was a really nice, understanding lady and genuinely seemed interested in the experience I had and how they could improve to make sure it wouldn't happen again. She's assured me that Benefit are now reviewing their HR processes and in addition to this I'm going to be meeting up with her soon to give some more feedback and to hear about which areas in particular they will be improving on. Of course part of me is concerned that if I wasn't a blogger would my opinion still have been taken so seriously, the reality is that it probably wouldn't have, but even so I'm still impressed that they've now taken a hands-on approach and have admitted fault rather than just sending excuses via email. I think that the fact they proposed the idea of meeting up to further get to the bottom of things and then use my feedback as a way of improving is definitely a big sign that they are going above and beyond to make sure all candidates have the best experience possible at all stages of the recruitment process. I asked the HR director if there was anything that she'd like to say to include within my post and here's what she said;
"In all areas of our business, we constantly look to see how we can improve the Benefit experience. Not only is this critical for our customers and our employees but we also want potential candidates to the brand to have a positive Benefit experience no matter of their final outcome. We are currently reviewing some of our selection methods to ensure that we continue to recruit the very best; in an innovative, dynamic and fun way that truly fits within our brand DNA"
The most shocking thing to me was all of the feedback I was getting from comments and twitter about how many girls also had similar experiences and that was the reason I then decided to pursue my complaint this far. I really want to stress how important it is to complain; no company has the chance to improve where it's going wrong if no one ever tells them about it!
I will of course keep you all updated as ever but for now Benefit have sent over some goodies as a way of beginning to get back in all of your good books and to show they are making steps back in the right direction. This lot is worth a whopping £130!